How call analysis improves quality in call centers
Service quality is a critical component of the customer experience in call centers. But how can this quality be consistently measured and improved? This is
The best Revenue Intelligence tools for the B2B sector
When it comes to choosing a revenue intelligence platform, it is essential to take into account key requirements that will drive sales performance and improve
Revenue Intelligence trends and predictions for the future of the B2B sector
Revenue intelligence addresses common challenges in sales organizations by providing a comprehensive view of the sales process, evaluating the performance of representatives and teams, and
How to use Revenue Intelligence to improve your sales
Extracting real value from sales information is a common challenge for many companies due to the lack of adequate data in CRMs and other sources.
Revenue Intelligence Basics
Revenue intelligence is revolutionizing the way we sell. This strategy is pushing companies to be more effective and definitely more profitable. How? By transforming tons
How sales software is improving performance in the B2B industry
Every B2B company needs sales tools in its technological stack to optimize operations, increase efficiency throughout the sales process, and save time for representatives by
The importance of business intelligence in business decisions
What do you have in common with a supercomputer? Probably more than you think. After all, the functioning of the brain is, at its core,
How FCR and AHT impact B2B call center performance
First Contact Resolution (FCR) and Average Handling Time (AHT) are two key indicators in measuring the effectiveness and productivity of customer service departments. By examining
NLP: How is it applied in the B2B sector?
The B2B sector is experiencing increasing complexity in sales development, leading to the need to update and improve traditional methods to leverage the large amount
What is AHT and why is it important to B2B call center performance?
The Average Handling Time, or AHT, is a critical metric for call centers and customer service organizations, as it measures the average duration of customer