Reduce costs in your Call Center with AI
Upbe helps your teams to be more efficient and productive in managing your calls.
- Automate quality audits saving structure costs
- Automate sales verification processes to retrieve more phone sales in less time
Increase customer ROI
You will have more tools to evolve your telephone service. You will learn how to structure your calls, improve the quality of care and the NPS.
- Identify the reasons for the call and detect associated inefficiencies.
- Receive a score for the quality of each service to protect the experience with each customer.
- Better understand what your customers feel and what their needs have.
Get ahead of your customers
Understanding the context of your customers is essential to improve your relationship model with them. With Upbe's Conversational Intelligence you can anticipate possible problems by going one step ahead.
- Implement an alert detection system about your products or the competition.
- It incorporates a system for detecting early withdrawal of clients.
- Detect possible breaches of compliance.
Upbe is a Conversational Intelligence technology based on machine learning and natural language processing that identifies elements and patterns in the context of the conversations you have with your clients through the Call Center. Upbe transforms that information into data that will help you improve decision-making and generate value for your business.
Do you know what Upbe brings to your Call Center with AI?
Do you want to know how you can improve your Call Center with AI?
- Write to us to share with you how we think Upbe can help you improve your business.
- We help train and train Customer Service and CX teams to improve your customers’ experience and adapt your processes to improve their satisfaction.
- You will turn the information of your calls into a source of efficiency and productivity.
