A team with extensive experience in the call center sector and in digital product development
Meet the team:
CTO & CPO
Software Team Lead
Data Scientist Team Lead
Sales Development Representative
Data Analyst / CRM
Marketing & Sales Operations
Juan Carlos Cañas
José Antonio Fernández
Technical Product Owner
QA Automation Engineer
Transforming the Call Center & CX industry
Upbe is a Conversational Intelligence platform. Our vision is to structure and categorize in an automatic, massive and scalable way the information contained in the telephone conversations between clients and companies.
In these conversations, clients express invaluable information about their relationship with the company, its products and its services. This information is stored through audio files on untapped servers, and all the business intelligence that can be extracted from that conversational data is lost.
Upbe puts this data to value and enables companies to better understand and serve their customers through improvements in their customer experience and retention strategies.
In the sector there is an unsolved problem. Call analysis is currently carried out using wiretaps that analyze less than 1% of calls. The goal is to assess the quality of care provided. This analysis is expensive and subjective and with Upbe we offer a platform with which to automate this analysis process and help scale the business.