There are 4 notable differences from traditional Speech Analytics solutions.

First, Speech Analytics technology associates items or categories with words found in a transcript. Upbe’s contextual approach makes it possible to identify concepts regardless of the words used. In this way, it generalizes the identification of categories with greater precision because it does not try to limit the language with a set of predefined words or expressions.

Second, the Upbe platform is designed to be managed and configured by business users through a very intuitive interface. This allows, on the one hand, to save costs for external consultants and, more importantly, expedite any change in a campaign, model or category to the extent that they depend on the business user.

Third, Upbe incorporates a specific module, Upbe Score, for the automatic analysis of the quality of a Call Center. This module incorporates a specific reporting system that evaluates the score of each interaction and assigns a score to each agent.

Fourth Upbe is a SaaS and cloud solution. You basically pay for what you analyze with Upbe. This avoids the expense of expensive licenses and infrastructure expenses.